Legal

Refund policy

We want you to be happy, which is why we offer a free trial before you buy.

Full refund

If the service does not work on your device and our support team cannot get it working within 48 hours of activation, we refund you in full, no questions asked.

Partial refund

If we suffer an outage on our side lasting more than 24 hours in total during your subscription, we extend your subscription by double the downtime or refund the unused portion, your choice.

What we can't refund

• Problems caused by your broadband speed, Wi-Fi signal or a third-party app.
• Accounts suspended for sharing logins or exceeding the connection limit.
• Change of mind after the first 48 hours of an active subscription.

How to ask

Email hello@example.ie with your order reference. Card refunds reach your statement within 5–10 working days; bank transfers are returned to the account they came from.